Return Policy & Refunds

I. terms of use

1. In the case of returns

• Restaurant was a technical error and error due to manufacturer.
• Goods damaged due to the transportation process for customers of tamnhuhoa.com 
• Delivery is not correct, code templates, categories that have booked

If detected the case on, please do not receive the goods and ask the staff to our forwarder to confirm the status of the machines on the spot and request return.

Still no customer needs to report the status of the defective back to us within 3 days from the date of receipt in order to support innovation, more than 3 days we will not support the resolution because the default customer has agreed with the products are delivered.

2. Terms and conditions of return general:

“One for one” with respect to the products sold within 7 days if there is a problem glitch.

Products sold after 7 days: if that product at the time of return of goods, or are not back in time, we will deal agreed with you the exchange of other products.

• Damaged products are technical company, we define and recognize the fault of the manufacturer.
• Also full packaging box, scratches, damage to the outside, broken, seal intact, ..
• Also full bills of retail stores.

Time changes in no more than 30 days from receipt (based on purchase invoices or receipts signing of the delivery).

However, for some products, we will not apply the return conditions the same as above, in the process of sales consultants, we will advise on specific time limit as well as the form of return for each product for customers to refer to when you need to buy that product.

II. Regulation Refund

1. Conditions apply

According to the terms and conditions specified in the policy, Returns and refunds this and form a part of the terms of service Tam Nhu Hoa guarantee the rights of buyers by allowing send your refund request products and/or refund before the expiration. Time limit Tam Nhu Hoa Guarantee specified in The terms of service.

Tam Nhu Hoa Guarantee is a service provided by Tam Nhu Hoaaccording to the requirements of users, to support users in resolving conflicts that may arise during the transaction. Users can contact each other to the agreement on the settlement of their dispute or report to the local authority concerned, thanks to support them in resolving any dispute occurs before, during or after use Tam Nhu Hoa guaranteed.

2. Conditions of return

The buyer agrees that she/he can only request returns and refunds in the following cases:

• The buyer made a payment but not received the product;
• The product is defective or damaged in the shipping process;
• The seller delivered the wrong product to The buyer (for example: the wrong type of products, etc.)

3. Do not change the intent to purchase

Unless mentioned in the return policy and Refund the case of returns due to buyers changing intent to purchase will not be accepted. 

4. A refund for the returned item

Tam Nhu Hoa will only refund money to The buyer when received confirmation from the Warehouse Tam Nhu Hoa have received the returned Goods. In case The buyer does not respond within the period have been specified in advance, Tam Nhu Hoa will automatically refund to The buyer which do not notice anything more. Depending on each case, a refund will be forwarded to your credit card/bank account designated by The buyer.

Note: With orders COD, buyers have a responsibility to provide information bank account to receive the refund.

The buyer agrees to indemnify and hold for Tam Nhu Hoa suffer no damage, or against any claims, litigation, or the obligation/responsibility, damages, claims, penalties, fines, expenses and costs (including, but not limited to any cost dispute resolution any other) related arising from or related to any action of Tam Nhu Hoa according to return policy and Refund this.